Question related to languages

What the users should do when Chinese characters do not display correctly in their computers?

When users are not able to view correctly the Chinese characters, it is very likely that they have not installed the Eastern Asian characters in their PC. In order to install these character sets proceed as follows:

Questions regarding Term Deposits

How are term deposits processed?

What happens if a customer cancels a term deposit before its maturity date?

Below are some of our general fees, including charges for cancellation before the maturity date of a term deposit:

These charges appear on monthly account statements sent to our customers.

Questions related to international debit card and checks

For new customers at StateTrust Bank, applying for an international debit card is simple. Just fill out and sign an application (Form STB 2040), including all basic information about yourself.

If you are a customer at the bank, you will enjoy the benefits of the card the day after you request it. If you are not a customer, you will receive the card in five days.

You will be able to use your StateTrust Bank international debit card anywhere in the world.

Fees are as follows:

How do accountholders make deposits?

How does an accountholder issue checks from his/her account?

What are the fees for receiving/depositing a check?

What are the fees to issue an official check?

Questions related to online banking

How do I access Online Banking?

Your welcome letter will contain a user code and temporary password, along with a practical guide to access our Online Banking platform. Follow these steps:

Whom should I contact if I forget my user code and password?

Questions related to transfers

How can I receive funds in my Money Market (MMK) accounts?

SWIFT MT 103 Format
USD DollarsUSD DollarsEuros
54:Intermediary Bank

N/A
54:Intermediary Bank

N/A
54:Intermediary Bank

N/A
56: Correspondent Bank

ABA: FW021502309
Activo International Bank
San Juan, Puerto Rico
56: Correspondent Bank

ABA: FW021502215
ItalBank International Inc.
San Juan, Puerto Rico
56: Correspondent Bank

SWIFT: CAGLESMM
Abanca Corporacion Bancaria S.A.
57: Institutional Account

Account # 110002327
StateTrust International Bank & Trust, LLC.
San Juan, Puerto Rico
57: Institutional Account

Account # 100000132
StateTrust International Bank & Trust, LLC.
San Juan, Puerto Rico
57: Institutional Account

IBAN # ES 53 2080 0689 86 3921002899
StateTrust International Bank & Trust, LLC.
San Juan, Puerto Rico

What are the charges to receive/send a transfer?

Our basic service fee, including charges for receiving/sending transfers are:

These charges appear on monthly account statements sent to our customers.

What information is needed to process a transfer?

There are three types of transfers: internal transfers, transfers to third parties, and international transfers.

INTERNAL: Transfers between accounts in portfolios that belong to the same customer. Your information is pre-filled by the system. You only need your user code and password to access your banking profile online. Free of charge for our customers.

THIRD PARTY: These transactions transfer funds to other StateTrust accountholders. Customers need to provide the following information:

This information is provided by the owner of the third-party account. Free of charge for our customers.

INTERNATIONAL: These transfers are made to accountholders with accounts at other banks. There are two types: Transfers via ABA (in the US) and transfers via SWIFT (in other countries). Among the different types of beneficiary banks, some use an intermediary bank and others receive direct transactions. In both cases, the following information must be provided:

Beneficiary

Beneficiary Bank

Intermediary Bank (when applicable)

What is the estimated time for transfers?

Internal Transfers:

Third-party Transfers:

International Transfers:

Within the US (via ABA)

Other countries (via SWIFT)

Estimated times based on business days.